Warranty Policy

Mobilize Warranty Policy

At Mobilize, we take pride in offering certified pre-owned iPhones and premium smartphones that meet the highest standards of quality and authenticity. Every device sold through our platform is carefully inspected and verified before reaching you.

Effective Date: June 2025 | Last Updated: June 2025

1. Warranty Coverage

All smartphones sold by Mobilize.pk are covered under our 6-Month Mobilize Warranty from the date of purchase. Our warranty covers the following:

  • Hardware defects and manufacturing faults present at the time of purchase
  • Screen issues not caused by physical damage (e.g., display flickering, dead pixels)
  • Battery performance defects (battery health below 80% at time of delivery)
  • Speaker, microphone, or camera malfunctions not caused by external damage
  • Charging port issues resulting from a manufacturing defect

2. What Is Not Covered

  • Physical damage, including cracked screens, bent frames, or broken ports caused after delivery
  • Water or liquid damage of any kind
  • Damage caused by unauthorized repairs, modifications, or third-party parts
  • Software issues caused by iOS updates, jailbreaking, or improper use
  • Accessories such as chargers, cases, or cables (unless otherwise stated)
  • Normal wear and tear over time (minor scratches, battery degradation beyond warranty period)

3. How to Claim Your Warranty

  1. Step 1 – Contact Us: Reach out via WhatsApp at +92 302 8295272 or email contact@mobilize.pk to report the issue.
  2. Step 2 – Describe the Issue: Provide your order details, IMEI number, and a clear description or video of the defect.
  3. Step 3 – Assessment: Our technical team will review the issue. You may be asked to drop off or ship the device to our Karachi service centre.
  4. Step 4 – Resolution: Once verified, we will repair or replace the faulty component, or offer a device replacement at our discretion.
  5. Step 5 – Return: Your repaired or replaced device will be returned to you within 5–7 business days.

4. Warranty Terms & Conditions

  • Warranty is valid for 6 months from the date of purchase and is non-transferable.
  • Warranty claims must be accompanied by proof of purchase (order ID or invoice).
  • The IMEI of the device must match Mobilize records.
  • Mobilize reserves the right to repair or replace the device. A cash refund is not guaranteed under warranty.
  • Any tampering with the device, including unauthorized repair attempts, will void the warranty.

5. Contact for Warranty Support

WhatsApp: +92 302 8295272

Email: contact@mobilize.pk

Address: Plot 46-C, Jami Commercial Street 11, DHA Phase VII Karachi, Pakistan

Support Hours: Monday – Saturday, 10:00 AM – 7:00 PM

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